Refund Policy – Liza Mumbai Agency

Welcome to Liza Mumbai Agency, a distinguished and trusted name in elite service and elite companionship experiences.

We take immense pride in delivering high-quality service, absolute discretion, and client satisfaction.

This Refund Policy has been carefully drafted to ensure full transparency in how we handle bookings, cancellations, and refunds. It outlines the rights, responsibilities, and procedures that both clients and our agency must follow to maintain a fair and professional relationship.

1. Purpose of This Refund Policy

The Refund Policy of Liza Mumbai Agency serves to clarify the terms under which refunds may be processed or denied.

Our goal is to uphold professional integrity and ensure mutual respect between clients and companions.

Because our services involve pre-scheduled and personalized companionship sessions, once a booking begins, the service is considered rendered in full and thus becomes non-refundable.

However, we understand that plans can change. Therefore, this Refund Policy also outlines the rare cases where refund eligibility may apply.

2. Nature of Our Services

All sessions provided by Liza Mumbai Agency are intended solely for social, entertainment, and companionship purposes.

Our escorts dedicate exclusive time to ensure your experience is tailored, discreet, and emotionally engaging.

Once a booking commences, the session is marked as completed — whether in-person or outcall — and cannot be reversed financially.

Our Refund Policy ensures that all parties understand the value of time, effort, and emotional investment that our companions provide.

3. Booking Confirmation and Payment Policy

To secure your desired appointment, a partial or full payment is required in advance.
Upon confirmation, that time slot and escort are reserved exclusively for you, preventing others from booking during the same period.

Please Note:

Once confirmed, bookings cannot be transferred or reassigned to another client.
Clients are requested to verify all booking details (escort choice, date, time, and location) before payment.
No-shows or late arrivals without prior notice will be treated as completed sessions under this Refund Policy.

Your confirmed payment symbolizes mutual commitment — a core principle that drives the professional standards of Liza Mumbai Agency.

4. Cancellation Guidelines

We understand that sometimes personal or professional circumstances may force a change in plans. At Liza Mumbai Agency, we handle all cancellations with sensitivity and fairness within the boundaries of our Refund Policy.

Cancellation Terms:

More than 24 hours’ notice: Eligible for a partial credit toward a future booking.
Within 24 hours: Non-refundable due to confirmed escort scheduling.
No-show or last-minute cancellation: Considered a completed booking.
If Liza Mumbai Agency cancels the booking (e.g., escort illness or emergency), the client may receive either a full refund or a rebooked session of equal value.

Each cancellation request is reviewed individually to ensure consistency with our Refund Policy while maintaining fairness to all parties involved.

5. Refund Eligibility

Refunds are only provided in genuine, verifiable cases, such as:

Escort unavailability after booking confirmation.
Duplicate payment or technical transaction error.
Service cancellation initiated by Liza Mumbai Agency due to unavoidable reasons.

Refund requests must be raised within 48 hours of the scheduled booking time. All refund cases are evaluated by our management team to ensure compliance with the terms stated in this Refund Policy.

6. Refund Process and Timelines

We believe in swift and transparent refund handling. Once a request is approved, Liza Mumbai Agency initiates the process promptly.

Refund Steps:

Review of the refund request and verification of booking details.
Management approval within 2 business days.
Refund initiation through the original mode of payment (bank transfer, wallet, or card).
Credit reflection within 5–10 working days, depending on the client’s bank or payment gateway.

All communication regarding refund updates will be done through official email or WhatsApp channels only, in line with our Refund Policy and privacy protocols.

7. Non-Refundable Situations

Certain circumstances fall under non-refundable scenarios as per our Refund Policy, ensuring fair treatment to our escorts and operational efficiency.

Change of mind after confirmation.
Personal dissatisfaction based on expectations or preferences.
The service has already begun.
Client misconduct or violation of agency terms.
Misrepresentation or false information during booking.

In these cases, refunds are not issued since time and resources have already been allocated exclusively for the booking.

8. Rescheduling Policy

If a client wishes to reschedule instead of canceling, we offer flexible options based on escort availability.

Rescheduling Guidelines:

Requests must be made at least 12 hours before the original appointment time.
The new slot is subject to escort availability and agency approval.
Rescheduled sessions must occur within 15 days of the original booking date.

Our Refund Policy supports flexibility where possible, as we value client relationships and long-term trust.

9. Digital Payments and Refunds

All refunds are processed through the original payment channel used at the time of booking. To initiate the refund process, clients may be asked to provide:

Proof of payment (transaction ID, receipt, or screenshot).
Booking reference number.
Escort name and service date.

We never request sensitive information such as card PINs or passwords. This ensures the Refund Policy operates under the highest standard of confidentiality and security.

10. Confidentiality in Refund Handling

At Liza Mumbai Agency, every refund case is treated with absolute discretion. We understand the need for confidentiality, especially in sensitive matters related to private companionship bookings.

Our Refund Policy ensures that:

Only authorized staff handle refund communications.
Client identity and financial details are kept strictly confidential.
No information is shared with third parties without written consent.

Trust and privacy are the pillars of our brand reputation across the elite service industry.

11. Client Dispute Resolution

If a client is dissatisfied with how their refund was handled, they may initiate a review request under this Refund Policy.

Dispute Process:

Submit a written appeal within 3 business days of the initial decision.
Include all relevant transaction details and the reason for the appeal.
The management team will review and respond within 5 working days.

We believe in professionalism, fairness, and client respect — values that guide every aspect of our Refund Policy.

12. Policy Updates

Our Refund Policy may be updated periodically to reflect changes in operations, payment systems, or legal compliance.

Revised versions will be published on www.lizamumbai.com, and the new terms will take effect immediately upon posting.

We recommend clients review the Refund Policy regularly to stay informed about any updates.

13. Our Promise of Integrity

Liza Mumbai Agency operates on a foundation of trust, discretion, and client satisfaction.

Our Refund Policy embodies these values by ensuring that every transaction — whether booking, cancellation, or refund — is handled with complete professionalism and fairness.

We remain committed to building long-term relationships based on respect and reliability — qualities that make us one of the most sought-after providers of elite service.